How To Register A Call Center And Software Company In Pakistan?
Pakistan earned nearly $2.123 billion in the IT industry in 2019 by providing a variety of information (IT)-related services to countries around the world, including the United States, United Kingdom, France, India, China, South Africa, Australia, and the Middle East countries. This represents a 29% increase from 2022 revenue of $3.5 billion.
Pakistan is a new country that exports IT and telecommunications services to many countries of the world and plays a major role in bringing foreign gains to Pakistan. The increasing demand for IT services and call centers in Pakistan means that knowledge about IT departments and call centers is also growing rapidly. It goes without saying here that Pakistan has become a major exporter of IT and telecommunications services.
Tax Credits For Call Center And Software House Or IT Companies In Pakistan.
The Government of Pakistan had previously exempted any person providing IT services and telecommunication services in Pakistan from foreign income tax until 30 June 2025, considering the potential of the IT sector and call centers and supporting their development. However, in recent reforms, the exemption has been lifted and the Pakistani government has given IT industry and call centers 100% tax credit without paying business tax. Here are the four main points to claim the 100% tax credit:
- Monthly withholding statement under Section 165 of ITO 2001 duly filed
- Withholding tax is deposited with the national exchequer
- Income tax Return
- Provincial Sales Tax returns must be filed with provincial governments such as PRA and Punjab Revenue Board Etc.
For more information on claiming a 100% tax credit, read our latest article on IT Services Income Tax in Pakistan.
Call Center And Software House Or IT Company Registration In Pakistan.
In order to establish an IT business or call center, it is necessary to establish an organization in Pakistan. There are many ways to start a business in Pakistan. Like other countries, Pakistan has many types of jobs to choose from. Examples include sole proprietorships, partnerships, single-member companies (SMCs), limited liability partnerships (LLPs), and private limited companies. The choice of business models depends on personal needs and requirements.
We recommend as the best tax consultancy firm to advise you on the benefits of each business model. However, most of the IT businesses or call centers in Pakistan are registered as:
Sole Proprietorship Firm
The sole proprietorship is also known as a sole proprietorship, where only one owner manages and controls the business. Member-only is one of the easiest business models in Pakistan. There is no difference between a business owner and a business owner.
Partnership Firm
A “Partnership” is defined in the Partnership Act, enacted in Lahore in 1932, where two or more partners work together for similar purposes and share only profits and losses. Profit and loss are divided according to the terms and conditions of the partnership concluded in writing between two or more partners. Therefore, the business and disputes between the partners are based on the partnership agreement. Often triangles are used to form collaborations that will lead to depression later on. It is therefore advisable to consult a lawyer who will understand your needs and requirements in case of a dispute between future partners and will create a partnership agreement to meet the maximum protection requirements in your business.
Private Limited Company
A “Private Limited” company is a business model that can be chosen if two or more directors or shareholders run the business. A company can have up to 50 directors or members. A sole proprietorship cannot issue its own shares. These structures are not only seen as the most orderly and safest structures but when there is a conflict, only the managers or owners are responsible for their participation in the company. This means their assets are safe and cannot be confiscated to settle court debts.
The company is registered with the Security Commission of Pakistan under the Companies Act 2017.
How To Register Software House Or IT Company And Call Center With Pakistan Software Export Board (PSEB)
Pakistan Software Export Board (PSEB) is a Pakistan Government agency dedicated to promoting the IT industry in Pakistan locally and internationally by researching and developing IT-related policies, among others. Gets tax exemption from the Pakistan revenue department under PSEB Registered Companies.
The Pakistani government requires IT businesses and call centers to register with the Pakistan Software Export Board (PSEB) to track IT remittances from abroad. This not only helps in collecting business data but also helps to understand the resources the IT industry can contribute to the country’s economy by inviting more money to be sent to Pakistan. IT companies in Pakistan develop IT software, mobile games, and mobile applications for smartphones.
Services, number of employees selected, work address, etc. Registration is required to fill out the online form on the PSEB website, which contains important information such as After completing the required documents, put the required documents for registration on the form and submit them to PSEB for review.
Required Documents For Software House Or IT Company Registration With Pakistan Software Export Board (PSEB)
- Business NTN
- CNIC of all Directors / Shareholders / Partners / Proprietor
- Attested copy of Partnership deed (only for Partnership based firms)
- Attested copy of Memorandum and Articles of Association (only for SECP registered companies only)
- Attested copy of Form 29 (only for SECP-registered companies only)
- Passport copy of Directors / Shareholders / Partners (only for foreign nationals only)
- Attested copy of Incorporation certificate (only for SECP registered companies only)
- Attested copy of Firm registration certificate (only for registered firms)
- Business Bank Statement for the preceding six months
Required Documents For Call Center Registration With Pakistan Software Export Board (PSEB)
- Business NTN.
- Passport copy of Directors / Shareholders / Partners (only for foreign nationals only).
- Attested copy of Form 29 (only for SECP registered companies only).
- Attested copy of Firm registration certificate (only for registered firms).
- Attested copy of Incorporation certificate (only for SECP registered companies only).
- Attested copy of Partnership deed (only for Partnership-based firms).
- Attested copy of Memorandum and Articles of Association (only for SECP registered companies only).
- Business Bank Statement of the preceding six months.